A Happy Guide to a Happy Move
Our Moving Guide
We’re committed to making the transition to your new place easy and stress-free. Our process focuses on delivering our customers moving peace of mind.
Book Your Move
Take our quiz, schedule a call, chat, or text with one of our knowledgeable move coordinators to get started. We’ll provide you with an upfront, accurate estimate of your move and schedule your moving day for a time that works best for your schedule.
Prepare For Your Move
We’ll check-in and make sure you are ready for the big day ahead of your move. In the meantime here are some things you can do to prepare:
Make sure you’ve got all the proper materials before you start: boxes, packing paper, tape and markers. Pack with care—a perfectly packed truck can still result in damage if boxes are improperly packed. Want us to do the packing? See our Full Services page for pricing.
What to Expect on Moving Day
Our moving lead will conduct a brief walkthrough with you and take note of any special instructions you might have before getting started.
You’ll get a text message when the team is on the way. Our dedicated crew will start by protecting your home and then get started on the move.
Relax and Settle In
Once we’ve moved your belongings into their new home it’s time to relax. Need help hanging that flatscreen or your favorite piece of art? We can help make moving in as seamless as possible.
Moving Tips to Keep Your Costs Down
Get Proper Boxes
Anything that fits into a box should be boxed for us to move it. Proper boxes enable us to move your belongings faster which means fewer hours and therefore less cost to you. They also protect your valuables from damage when packed properly. If you need boxes we definitely have them available at a great price that we pass on to our customers, check out our full-services page for more details.
Help Us With Parking
Being able to park the truck legally and in an efficient place is always a good thing. You, the customer, are responsible for securing a legal place for us to park the truck prior to moving day. We cannot legally park in a “truck loading zones” for longer than 30 minutes so that is usually not an option. Keep in mind that a less efficient place to park the truck will most likely mean a longer move time.
Let Us Know If Your Plans Change
We’d be happy to reschedule your move if you need to. If you give us 24 hours notice we can reschedule your move at no cost. If our movers arrive at your home (on moving day) we will have to cover our time and cost by billing you our minimum charge. Need more moving time? If you decide you need our movers for longer than what was originally scheduled, we are often available to adjust the scope of the move depending on the availability of our crew.
Things We Can't Move
Items That Require Hoisting or Exceed 800lbs
We are never able to move any item that requires hoisting or exceeds 800 lbs. Heavy items require at least one mover to be able to provide lifting support for every 125 lbs increment. Movers may not be able to provide lifting support if the item goes up or down more than three steps, it has to travel over an uneven surface, or it has to be tilted in order to clear a narrow area such as a hallway.
Things We Aren't Allowed to Move
We can’t defy our insurance company either – So here are some rules we abide by:
The following items must be excluded from your move: medication, jewelry, important documents, items of innumerable value, cash, alcohol, firearms/ammunition, chemicals, dirty items that may soil your belongings or the truck, flammable items, liquid items or items that may leak substances that may soil your belongings or the truck, and any items that potentially present a biohazard to our crews.
We are unable to safely move non-standard household furniture that may require a specialist such as certain pool tables, grand or baby grand pianos, hot tubs, large plants or pots, machinery or anything that would be normally attached to a structure (dishwasher, countertops etc). Please ask us about referrals for handling these items safely.